At Grandanchor, our primary goal is to ensure your satisfaction with the products and services we provide. In case you encounter any issues with your purchase, we have clearly outlined our refund policy below for transparency and clarity.

Refund Processing Timeline:
Once your refund request is approved, it will be processed within 5 business days. If there are any unexpected delays, please contact our dedicated support team for assistance.

Confirmation of Replacement Order:
Upon refund approval, you can expect to receive confirmation of your replacement order within 5 business days. Please allow an additional 5 days for order fulfillment before a new tracking number can be issued.

Secure Payment Transactions:
To secure all financial transactions, including refunds, we utilize PayPal for all transactions. For more information on our payment procedures, refer to our detailed Billing Terms and Conditions.

Refund Eligibility:
After receiving and inspecting your returned item, you will be notified via email about the approval or rejection of your refund. If approved, the credit will be applied automatically to your credit card or original payment method within a specified timeframe.

Delayed Refunds:
If your refund faces delays, first check your bank account. If delays persist, contact your credit card company and then your bank. If the issue continues, feel free to reach out to us at [email protected].

Sale Items:
Unfortunately, refunds are only applicable to regular-priced items; sale items are not eligible for refunds.

Exchanges:
Exchanges are available exclusively for defective or damaged items. To initiate an exchange for the same item, please contact us via the provided email address and send the item to 2543 PONY CLUB LN, COLORADO SPGS, CO 80922.

Gifts:
For items marked as gifts and directly shipped to you, you will receive a gift credit equal to the return value. If items are not labeled as gifts or if the gift giver had the order sent to themselves, a refund will be issued to the gift giver.

Shipping:
When returning a product, send it to 2543 PONY CLUB LN, COLORADO SPGS, CO 80922. Please note that you are responsible for covering the shipping costs, which are non-refundable. If a refund is approved, the return shipping cost will be deducted.

We appreciate your understanding and cooperation in following our refund procedures to ensure a smooth and satisfactory experience with Grandanchor.