At Grandanchor, we place a high emphasis on ensuring your satisfaction and are dedicated to providing a seamless experience through our extensive return policy. If you choose to return an item, you have a generous 30-day period starting from the date of purchase. Below are the necessary steps for a straightforward return procedure.

RETURN PROCESS:

To initiate a return, please reach out to our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Once you have the RMA number, securely package the item in its original wrapping, include the provided return form, and send it to 2543 PONY CLUB LN, COLORADO SPGS, CO 80922. We will take care of the return shipping expenses. Upon receipt and inspection of your return, we will proceed with either a refund or exchange. Anticipate the entire process to require up to thirty (30) days from the time we receive your item. You will be notified via email once your return has been processed.

EXCEPTIONS:

For defective or damaged products, kindly get in touch with us using the provided contact information to facilitate a refund or exchange.

REFUND:

After evaluating the returned item, we will manage your return or exchange. Please allow a minimum of thirty (30) days from the date we receive your item for this process. You will receive an email notification once the return is finalized. For more detailed information, refer to our refund policy.

QUESTIONS:

If you have any inquiries regarding our return policy, do not hesitate to contact us at [email protected].

ADDITIONAL NOTES:

Ensure that the item is unused and in its original state, with all tags intact. In case of damaged or defective items, contact our customer service at [email protected] along with your order number and relevant photos. If you encounter any challenges or have questions about the return process, feel free to reach out to our customer service team. Thank you for choosing Grandanchor. Your satisfaction is our top priority, and we appreciate your understanding and cooperation throughout the return process.